Frequently asked questions
Who is eligible to join the Designer Trade program?
We work with everyone, no matter how big or small - we support all designers. All interior designers, decorators, architects, and other industry professionals are eligible to join the Designer Trade Program. Proof of business accreditation may be required.
Is warehousing available in my area?
Our West of Main Warehouse is available for all designers doing projects within the greater Ontario area. However, our logistics team specializes in shipping and warehousing so we are here to help provide shipping and warehousing for your projects in North America!
What are the benefits of joining the Designer Trade Program?
Members of the Designer Trade Program enjoy a range of benefits, access to the full catalogue of products from our suppliers, discounted pricing, personalized customer support, and streamlined warehousing and order management.
Are there any membership fees associated with the Designer Trade Program?
Members of the Designer Trade Program enjoy a range of benefits, access to the full catalogue of products from our suppliers, discounted pricing, personalized customer support, and streamlined warehousing and order management.
What types of products are available?
The Designer Trade Program offers access to the full catalogue of products from each supplier. This includes furniture, lighting, accessories, textiles, and more.
What is a tracking spreadsheet?
For all orders that receive warehousing a tracking spreadsheet will be shared with you, it gives you all the information you need about your order in a glace. Including timelines, item location, quality check updates and any additional information. This spreadsheet is one of the many benefits to using the West of Main warehousing services. Your entire projects orders can be managed by our team with no headache for you.
How do I place an order through the Designer Trade Program?
Members can place orders through the Designer Trade Program by logging into their account on our website or contacting our dedicated trade support team, trade@westofmaindesign.com.
What are the warehousing costs?
Warehousing costs are based on order size and time stored. You can always reach out for a quote before placing your order. Our dedicated trade support team are here to help!
How to I apply for the Designer Trade Program?
To apply for the Designer Trade Program, simply fill out the online application form on our website. Once your application is reviewed and approved, you will receive confirmation of your membership status.
Can I use the Designer Trade Program for both residential and commercial projects?
Yes, the Designer Trade Program is suitable for both residential and commercial projects. Members have access to a diverse range of products and services that can be tailored to meet the requirements of any project type.
What is White Glove delivery?
White Glove delivery includes, unpacking, building and placing all furniture pieces. As well as debris removal allowing you to focus on the finishing touches of your design.
How do I get my products inspected?
As soon as an item is received to our West of Main warehouse our dedicated team will open each item, inspect it fully for any damages, colour discrepancies and manufacturing issues. If there are any issues with your item you will be notified and our team will submit a claim with the supplier for you.